Refund Policy

Last updated: 1 September 2026

  • As a general rule, no refund is available after a PickTry product has been delivered. To make this clear again: no money-back refund will apply once an order or delivery has been confirmed.
  • A refund request will only be considered if we completely fail to deliver the ordered product. Refunds are not automatic and will only be processed after verification and approval by PickTry.
  • Once a refund has been approved, the estimated processing times are:
    • For products ordered through picktry.com: 5 to 10 days.
    • For products ordered through our social media pages: 3 to 7 days.
  • The processing period begins after the refund is approved. Extra time may be needed because of banks, mobile financial services, or payment gateways.
  • The refundable amount must be at least BDT 199. Refunds below BDT 199 cannot be processed through the payment gateway. In that case, you must accept the same product again or another product of equal value.

Contact support@picktry.com with your order number if a file was never delivered.